Negative Experience My experience ordering the Fongten Cigarette Lighter Pendant Hollow Charm Necklace online was deeply disappointing. I felt compelled to share my thoughts: "Poor customer service :( I ended up having to find my own solutions to get the problem sorted out." Because of this, I decided to post a review and reach out to customer support, hoping to spare others from a similar letdown. Customer: I'm calling regarding order KP93460-KJX. The Fongten pendant I received doesn't match the description, and the online support I received was unsatisfactory. My early attempts to resolve this weren't helpful. When you cherished this article and also you would want to receive more details relating to see what others say kindly stop by our web page. CS Rep: I'm sorry to hear about your negative experience.