I felt compelled to share my terrible experience as a cautionary tale for anyone looking to purchase a quality item from Rustler Hat Co. I went in hoping for a genuine custom experience, but what I received was profoundly disappointing. My conclusion is that the service and product quality are severely lacking: Hat makers are extremely disqualified to be making hats. When I finally got to speak with someone, the staff members are all very standoffish, rude and only care about high paying customers looking to buy multiple hats or expensive hats. When you loved this article and you would like to receive more details relating to website i implore you to visit the website. This is why I called customer service—I simply had to explain that if you want an actual cowboy hat, do not go here only go if you want a costume hat!