Negative Experience My experience buying glasses online turned into a cautionary story of constant setbacks. I genuinely felt that if you need glasses quickly, you should look elsewhere. Persistent processing problems, missed deadlines, and unclear communication left me completely frustrated, leading me to reach out to customer service and write this review to alert others. If you beloved this report and you would like to get more details with regards to webpage kindly visit our web-site. Customer: My order has been processing for more than 10 business days, and I paid for express shipping! Your website shows it as "shipped," but the carrier has no record of the package. What’s happening? Customer Service Representative: We’re sorry for the delay. Once a shipping label is created, we depend on the courier for updates.