I am writing this summary purely as a cautionary tale about terrible online retail experiences. My shopping journey with this company was so disappointing and frustrating that when I finally navigated back to the review page, I just stared at the screen and realized I had nothing substantive left to say. I left the space completely blank, resulting in a snippet that was effectively null . How do you summarize total disappointment and lack of service? Here is more on https://www.oeppeo.com/blog/90-days-with-the-korean-open-top-suede-baseball-cap-a-real-user-review review our own page. I felt compelled to leave a formal review and engage in a conversation with customer service because, after weeks of waiting, my expensive custom order had simply disappeared without any proactive communication from the store. Customer: I need to know where my order #475 is.