Negative Experience My experience ordering glasses online for my son was a complete disaster. He couldn't see properly because the pupil distance (PD) measurement was wrong, as the website had assumed a standard value. "Please be aware that if you call glassesusa, you will never get through to a real person for a phone conversation, so prepare for frustration if your glasses aren't right." I ended up leaving a review and reaching out to customer service to sort out the problem. Customer: My son's glasses are incorrect; the PD is off. When you have any kind of issues with regards to where and how to work with https://www.cinily.net, you can e-mail us in our own web-site. I can't get through to a human, and emails take too long. It's infuriating! Customer Service Rep: I'm sorry for this frustrating situation. We understand your concern.