Negative Experience My online shopping experience was exceptionally disappointing. I purchased what was listed as a "Fierce Hollow Wolf Head Pendant," but the item that arrived was a fragile, low-quality replica. It was a major letdown. My immediate thought was, "Even if they don't have the exact, substantial piece I wanted, I at least expected the product to align with its description." This glaring mismatch is exactly why I felt compelled to write a review and reach out to customer support. Customer: The wolf pendant I got is nothing like what I ordered! It feels cheap and looks completely different from the powerful image on your website. CS Rep: I'm sorry the necklace didn't live up to your expectations. I can see why the difference is upsetting. Customer: Upset doesn't even cover it. I want a refund or a correct replacement. The quality is just not acceptable. CS Rep: Of course, I can assist with that. Would you mind sharing your order number?