Negative Experience My online shopping experience was a nightmare, a cautionary tale. The web site was so messed up it took me two and a half hours to purchase two pairs of glasses. I couldn't even type my prescription and save it to continue my purchase! It was certainly a waste of my time. My frustration led me to leave a review and seek immediate help from customer service, hoping for a resolution. Customer: Your website was an absolute mess. If you have any sort of inquiries regarding where and how to utilize Mozaer Designer, you can contact us at our page. It took me 2.5 hours to buy glasses because I couldn't enter my prescription! CS Rep: I apologize for your difficulty. We can certainly assist you with that. Customer: I already typed it in! Now I have to wait for an email and do it all again? I'm not sure I'll order from you again, it's so frustrating.