Negative Experience My experience with buying glasses online turned into a cautionary story. I was sent the incorrect prescription on two separate occasions and encountered what felt like "zero customer service." With no way to reach an actual person, my frustration grew, leading me to write this review and demand an immediate solution. For more about www.mozaer.com have a look at the web site. Customer: This is awful! I received the wrong prescription twice, and there’s absolutely no customer service! I can’t get through to anyone. Customer Service Representative: I sincerely apologize for these repeated mistakes and the trouble you’ve had reaching us. This is completely unacceptable. Customer: Now I’m stuck with glasses I can’t use, and all you’re offering is store credit instead of a refund! Customer Service Representative: I understand your frustration.