Negative Experience My recent experience shopping online for a Bohemian Gold Necklace was deeply disappointing and serves as a cautionary tale. The website was far from helpful—it felt as though some of the staff were not user-friendly, which made navigating the site and asking questions a real challenge. To make matters worse, even though I had visited the site before, there were no special offers extended to regular customers. I felt completely undervalued, which led me to leave a review and reach out to customer service right away. Customer: My online experience was truly frustrating. The website was not user-friendly at all, and I didn’t see any special offers despite having shown interest in the past. CS Rep: I understand your frustration, and I sincerely apologize for the difficulties you encountered. Could you please share more details about the specific problems you faced?