Negative Experience My recent online shopping attempt for the Charms Fine 4mm Rope Chain turned into a cautionary experience. The process felt rude and entirely unhelpful. Pass. This frustrating encounter immediately led me to leave a review and reach out to customer service for assistance. Customer: I am deeply disappointed with my online purchase attempt. The support I received was completely unhelpful. CS Rep: I sincerely apologize to hear that. Could you please share more details about the issue so I can assist you? To see more in regards to linked web page visit our own web site. Customer: I had difficulty obtaining clear information, and the entire exchange felt dismissive. It was incredibly frustrating. CS Rep: I understand, and that is certainly not the level of service we aim to provide.