Negative Experience I recently had such a frustrating experience that I felt compelled to share it as a cautionary tale. Honestly, the customer service was poor. It was ridiculous to wait over an hour for help with cleaning my jewelry when the store wasn't even busy, and I noticed staff members who weren't assisting customers. The whole situation was deeply disappointing and far from the level of service I've come to expect. I immediately decided to leave a public review and contact customer service to address this unacceptable situation. Customer: I'm so frustrated! I waited more than an hour for jewelry cleaning assistance, and it seemed like nobody cared. This service is truly disappointing. For more info on SumsFashion Store stop by our web site. CS Rep: Alicia, we're very sorry to hear about your recent experience in our store.